Consumer body, ZACA, faults mobile services providers over poor services


Zambia Consumers Association (ZACA) executive secretary, Zuba Sakala, has put a blame on mobile services regulators for failing to protect the interest of subscribers.

Sakala in statement shared with Zambia Monitor on Tuesday noted that consumers had recently been complaining about poor internet service provided by mobile service providers.

Read more: Finance Minister blames service providers, says high charges discouraging growth of mobile money sector

“We have received a number of complaints in the recent past from consumers that the services from Mobile Service Providers left much to be desired.

Most of the times, calls and internet are interrupted and at times it’s just difficult to make a sound call without interruptions,” he noted.

Sakala also complained that service providers were reaping from consumers through unverified claims of running applications on background.

“As ZACA we are disappointed and we want to state that consumers have been patient for sometime and it’s high time Zambia Information and Communication Technology Authority (ZICTA ) took an action on this matter,” he said.

Sakala further argued that consumers and businesses were losing money through interruptions, a situation which is affecting the wheels of the economy.

“We would like to see ZICTA put rules that will compel Mobile Service Providers to compensate consumers in an event when they incurr losses and interruptions like in the recent past,” he stated.

On the newly introduced levy on mobile money transactions, Sakala insisted ZACA was dispointed with the initiative as embedded in the 2024 budget.

He stressed that many low income consumers and Small and Medium Enterprises ( SMEs) using the service would be discouraged because of the additional burden of cost.

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