Revenue Authority to implement new operating model in 2024 to enhance efficiency


The Zambia Revenue Authority (ZRA) has announced that it is set to implement a new operating model in January next year in an effort to streamline its operations into a more efficient organisation.

Its Commissioner General, Dingani Banda, made this announcement on Friday at the ceremony to officially open the authority’s induction programme for the 2023 mass recruitment in Lusaka.

Banda explained that the new operating model entailed ensuring that the authority had adequate staff to support tax administration and trade facilitation activities in all parts of Zambia.

“The new operating model will help ZRA place resources where they are required the most to produce optimal revenue collection and service outcome in line with the aspirations of our corporate strategic plan,” Banda said.

Read more: ZRA implements programme to facilitate secure, legitimate trade across borders

He told the new members of staff that ZRA’s goal as an authority was to increase domestic revenue and achieve a tax-to-Gross Domestic Product (GDP) ratio of 20.1 percent by 2025.

“In 2024 we are expected to collect K125.3 billion, a growth of 21.5 percent from the 2023 target of K103.1 billion. Overall the target has grown by 111.1 percent from K59 billion in 2021 to K125.3 billion in 2024.

“Colleagues, this requires that we put in our level best to ensure we meet the set target,” according to Banda.

He also mentioned that ZRA had further ambitions to embed technology innovations in the way it administered taxes.

Banda pointed out that ZRA had an innovation hub from which its core tax administration system tax online II was developed.

“This opportunity is equally available to you. you have fresh minds. bring your best ideas on how we can improve tax administration in Zambia.

“We have been challenged by our leaders as a country and institution to leverage on technology and improve the way we provide public services,” he stated.

Meanwhile, Banda implored the members of staff to uphold high standards and etiquette as they carried out duties professionally.

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