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Minister of Community Development and Social Services, Doreen Mwamba, says violence against children remains a serious national concern, often hidden behind walls of silence, fear, and stigma.
Speaking during the handover of Information and Communications Technology (ICT) equipment by UNICEF to the Ministry and Lifeline Childline Zambia, Mwamba stressed the need to strengthen child protection mechanisms and improve service delivery for vulnerable children.
The handover ceremony, held at the Ministry on Wednesday, included donations of desktop computers, monitors, and uninterrupted power supplies meant to improve the operational efficiency of the Child Helpline.
“The helpline breaks the silence and gives children a voice. But a voice is only effective when someone is on the other end—ready and able to listen, record, respond, and act,” Mwamba said.
She also called on Lifeline Childline Zambia to erect billboards displaying Child Helpline numbers at key entry points into the country—such as airports and intercity bus stations—to help children on the move report abuse.
UNICEF Country Representative, Dr. Nejmudin Kebir Bilal, commended the Ministry for its leadership in reinforcing national child protection systems.
“This donation is part of the UN’s commitment to ensuring that every child in Zambia is safe and supported,” Bilal said.
Lifeline Childline Zambia Chief Executive Officer, Florence Nkhuwa said the ICT upgrade would enhance the efficiency of call centers, which are multilingual and capable of providing support to children in various local languages.
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