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The Competition and Consumer Protection Commission (CCPC) has launched an inquiry into a dispute involving local Gospel artiste Pompi and Livingstone Crocodile Park, saying it is actively engaging to verify the facts and assess the issues raised.
Pompi sparked public debate after criticising the park for allegedly denying him and his family entry shortly before closing time.
He shared his disappointment following an incident in which he and several family members—including young children—were reportedly turned away at approximately 16:40, despite the park’s advertised operating hours of 08:00 to 17:00.
In response on Wednesday, CCPC Senior Public Relations Officer Florence Zaza confirmed that the Commission had taken note of public discussions regarding the incident. She stated that the matter had generated significant public interest, particularly around issues of access to services and adherence to advertised operating hours.
Zaza emphasized that any determination on whether a violation of the law occurred would be made only after a thorough and objective review of all relevant facts and evidence.
She said the Commission would provide an update to the public at an appropriate time and reiterated its commitment to promoting fair trading practices and safeguarding consumer rights across all sectors of the economy.
“The law provides for fair, transparent, and honest conduct in the marketplace,” Zaza said, stressing that consumers are entitled to receive accurate and sufficient information about goods and services to make informed decisions.
She added that businesses were required to clearly communicate key terms relating to their services, including operating hours, conditions for access, pricing, and any limitations that may reasonably affect a consumer’s choice.
Zaza noted that such information must be truthful, clear, and not misleading. She further highlighted that the law prohibited unfair trading practices, including misleading representations, false or incomplete disclosure of material information, and conduct that may be considered unconscionable.
“These provisions are designed to promote fairness, accountability, and confidence in the marketplace for both consumers and businesses,” she said, encouraging consumers to seek clarification where information was unclear and to report concerns if they believed their rights had been infringed.
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