A new insurance software, billed to hit the market January 1, will reportedly enrich the growing insurance eco-system.
In making the announcement in Lusaka on Wednesday, African Grey Insurance Limited (AGIL) Managing Director, Geoffrey Chirwa, explained that the platform will apply discounts to motor and other insurance products.
Chirwa stated that the new offering would enhance efficiency in doing business, as most of its operations, including filing, would be digitised.
“We intend to reduce on the usage of paper by as much as 50 percent. As a result of this initiative, we will pass on the benefits, in terms of savings, to our customers who will buy our motor insurance, houseowners insurance and other products, ” he said.
Launched Wednesday, the AGIL Motor Online Sale Platform aims at digitalizing sale of insurance, among other products, as well as drive financial inclusion, the company said.
Chirwa added that this was in an effort to compliment government’s aspirations of realising a digital economy.
“Members of the public will be able to buy our motor insurance without necessarily visiting any of our offices or indeed those of their preferred intermediaries.
“They will also be able to buy their road tax online as the Road Transport and Safety Agency has also been selling road tax, online, for some time now. Customers will be able to pay for their insurances using their debit or credit cards and indeed the mobile money platforms,” Chirwa said.
He noted that improved access to digital technologies and effective use of data and digital systems could be powerful tools in the quest to increase private sector productivity, enhance public sector efficiency and effectiveness and improve the accountability of both the public and private sectors.
“Recent evidence has shown that reaching the goal of universal and affordable internet coverage can have a positive effect on the cost of doing business as the citizens and businesses will no longer be restricted to traditional working hours when it comes to buying products and services.
“It goes without saying, therefore, that the digital infrastructure foundation has been built to now focus on the full implementation of a digital economy,” Chirwa said.
At the same function, Chartered Institute of Customer Management Zambia Executive Director, Dominic Manhundu, acknowledged that the digital age had revolutionised customer engagement strategies.
“By implementing this app, you will build stronger relationships with customers, drive brand loyalty, and ultimately thrive in the competitive digital landscape,” he said.
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