NATSAVE, Zambia Postal Services partner to rollout agency banking


The National Savings and Credit Bank (NATSAVE) has partnered with Zambia Postal Services (ZAMPOST) to roll out its Agency Banking innovation in the country.

Bank Managing Director, Malcom Chabala, said that the financial institution recently launched the Agency Banking and wants to forge partnership that would help roll out the product into the market.

Chabala told Zambia Monitor in an interview at the on-going 95th Agriculture and Commercial Show in Lusaka that the partnership with ZAMPOST was done with a realisation that the postal service institution had a wide network across the country.

He said that this would give easy access of services to customers.

“The way Agency Banking works is that we work with partners such as Individual shops, business centre which can then offer our services, we will support them with training and technology such that they be able to make bank transactions,” he said.

Chabala said that currently 10 ZAMPOST Offices have been onboarded and this number would be scaled up to ensure customers have easy access to bank services.

Read More: Utilise agency banking, farmers urged

He said they would create partnerships that can help in rolling out its services and was open to all stakeholders that may wish to come on board.

Chabala said there was a need to work together to ensure everyone was brought on board and not left behind in line with government’s vision.

“NATSAVE as a bank has all products and services which are customer centered, and for us, it’s about providing products and services which are relevant to each and every individual, no matter there circumstances,” Chabala said.

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