ZICTA moves to fine Airtel for contravening quality of service obligations


The Zambia Information and Communications Technology Authority (ZICTA) has fined Airtel Networks Zambia for contravening quality of service obligations.

ZICTA Manager for Corporate Affairs, Hanford Chaaba, said Aitel failed to adhere to Section 67(1)(a) of the Information and Communications Technologies Act, No. 15 of 2009.

Chaaba in a statement issued in Lusaka on Thursday stated that the telecommunications firm also failed to adhere to the quality of service parameters as outlined in the Quality of Service Guidelines.

He said this had been necessitated by the recent outages experienced on the Airtel network that affected its subscriber base.

Read More: Tech authority, ZICTA, orders Airtel to compensate subscribers over reported inefficient services

“Airtel has since been directed to immediately implement an action plan aimed at resolving the recurring network outages and to strictly adhere to the implementation timelines,” Chaaba stated.

He said the Authority would continue to monitor Airtel’s performance to ensure adherence to the Authority’s decision and the laws governing the sector.

“ZICTA is mandated under Section 6 (f) of the Information and Communications Technologies Act, No. 15 of 2009 to promote the interests of consumers of electronic communication services,” Chaaba emphasized.

He said ZICTA also ensured that operators provided quality services to the public.

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