Tech authority, ZICTA, orders Airtel to compensate subscribers over reported inefficient services


The Zambia Information and Communications Technology Authority (ZICTA) has directed Airtel Networks Zambia PLC to compensate all subscribers for inefficient services.

The mobile telecommunications company had been experiencing intermittent network and service outages resulting in clients complaining about the situation.

ZICTA Manager for Corporate Affairs, Hanford Chaaba, said this in a statement issued in Lusaka on Friday.

Chaaba said this was in line with the approved compensation policy within five days from December 8, 2023.

“The Authority has also directed the network provider to, using all available platforms, immediately engage the public regarding the recent network outages and provide assurance of their resolution,” he stated.

Read More: Consumer body, ZACA, faults mobile services providers over poor services

Chaaba added that the network provider had further been directed to urgently put in place measures that would ensure that such outages were averted.

He stated that Airtel should also submit to the Authority a longterm plan to improve network resilience.

“The Authority will actively monitor network performances of all services providers to ensure that the Quality of Service (QoS) guidelines are strictly adhered to,” Chaaba said.

He encouraged members of the public to continue reporting any issues related to unavailability and quality of network or service.

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