Economy

How Consumer Protection Commission performed in 2025 —Hamahvwa

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The Competition and Consumer Protection Commission (CCPC) says it handled 103 merger transactions in 2025, the same number recorded in 2024, with a collective investment value of K17.6 billion and the creation of 1,191 jobs across sectors such as manufacturing, mining, agriculture, services, and ICT.

The Commission also investigated 19 abuse of dominance cases and 38 restrictive business practices (RBP) cases. Notably, Yango Zambia Limited was found to have contravened the Competition and Consumer Protection Act and was ordered to pay a fine, establish a physical engagement platform for drivers, and ensure trip details are displayed on its platform.

CCPC Executive Director, Eunice Hamahvwa, disclosed this during a media briefing in Lusaka on Monday while presenting the Commission’s 2025 performance report.

In the area of consumer protection, CCPC resolved 1,145 complaints, facilitating refunds and product replacements worth K4,861,390.73, she said.

“The merger cases reviewed in 2025 had a collective investment value of approximately K17.6 billion, compared to K9.6 billion in 2024. The transactions facilitated the creation and preservation of 1,191 direct and indirect jobs, compared to 1,270 jobs created and preserved in 2024,” she said.

Hamahvwa noted that merger activity was recorded in a broad range of sectors, including manufacturing, mining, services, agriculture, real estate, transport and logistics, banking, ICT, health, education, media, and insurance.

In the manufacturing sector, significant transactions were authorised, including the sale of 45 percent shareholding in the Consolidated Gold Company of Zambia Limited by ZCCM-IH, according to her.

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She added that mergers such as the acquisition of Clotan Steel by BSI Steel Holding were approved after the Commission determined that the transaction raised no competition or public-interest concerns.

Hamahvwa said the Commission also facilitated asset acquisitions, including the transaction involving Arkay Plastics and Mount Meru Evo Plast, which ensured business continuity and operational stability.

In the hospitality sector, the merger between Travel and Leisure Company Limited and Chiawa Investments and Development Company was authorised, with expected benefits including enhanced employment opportunities and growth in tourism.

The Commission further reviewed 35 cross-border mergers in collaboration with the COMESA Competition and Consumer Commission, compared to 37 reviewed in 2024. These included major transactions in the insurance and entertainment industries.

“With regard to restrictive business practices, the Commission investigated 38 cases in 2025, representing a 7.3 percent decrease from 2024. This decline can be attributed to increased compliance, advocacy, and educational activities conducted in previous years,” Hamahvwa stated.

She further announced that CCPC resolved 1,145 consumer complaints in 2025, compared to 1,477 cases resolved in 2024.

Hamahvwa said the Commission facilitated refunds amounting to K3,090,090.73 and secured product replacements, repairs, and re-performance of services valued at K1,771,300, bringing the total consumer benefit to K4,861,390.73—funds that would likely have been lost without Commission intervention.

“This compares to refunds of K4,229,449.35 and replacements, repairs, and re-performance valued at K1,487,937.89recorded in 2024, giving a total value of K5,717,387.24,” Hamahvwa said.

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