Yango Zambia wins top innovation and customer service awards

Yango Zambia, part of global tech company Yango Group, has received two major industry accolades, winning the Mobility Innovation 2025 Award at the Techtrends Zambia Awards and the Best Customer Service Organisation of the Year – Private Sector Award at the Zambia Institute of Marketing Annual Sales and Customer Service Excellence Awards.

The awards recognise Yango Zambia’s ongoing efforts to improve everyday mobility through technology, while maintaining high standards of customer service, safety and platform reliability.

The Mobility Innovation Award marks Yango Zambia’s third mobility-related recognition from Techtrends Zambia, following previous wins as Best Mobility App in 2022 and Best Mobility Platform in 2023. The Zambia Institute of Marketing accolade further reinforces the company’s track record in customer service excellence.

Commenting on the achievement, Kabanda Chewe, Country Head for Yango Zambia, said:

“These awards reflect the trust that users, partner drivers, couriers and stakeholders place in our platform every day. They recognise our commitment to innovation and service excellence, and encourage us to continue investing in technology that makes mobility more convenient, reliable and accessible. As we grow, we remain focused on enhancing safety, improving service quality and creating value for the communities we serve.”

The awards come as Yango Zambia continues to invest in technology and partner engagement initiatives in the country, with a strong focus on safety and service quality.

The company regularly expands the range of safety features available on its platform, introducing new tools designed to improve protection, transparency and peace of mind for both users and partner drivers. Through its in-app Safety Centre, users have access to emergency contacts, ride-sharing options and other features designed to support a safer journey experience.

Passengers, partner drivers and couriers also benefit from complimentary insurance coverage provided through partnerships with BestLife Insurance and Hollard Insurance. Alongside its investments, Yango supports partner drivers and couriers through training programmes focused on road safety, customer service and emergency response.

The company has also introduced tools such as My Area, allowing partner drivers to select preferred operating zones and preview passenger destinations before accepting trips. Beyond its digital solutions, Yango supports broader road safety initiatives and community programmes aimed at promoting safer mobility across Zambia.

The double award recognition underscores Yango Zambia’s commitment to advancing mobility through technology, service excellence, safety education and ongoing collaboration with users, partner drivers, couriers and key stakeholders.

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